Service and maintenance.

Service and maintenance.

Whatever it takes, your authorised Mercedes-Benz dealership is here for you.

Whatever it takes, your authorised Mercedes-Benz dealership is here for you.

Service Contracts


Our complete packages for maintenance and repairs.

Service Contracts


Our complete packages for maintenance and repairs.

In full control of costs thanks to monthly rates.

You can rely on Mercedes-Benz Service Contracts, events can be scheduled and thanks to fixed monthly rates you can relax in full control of all costs.
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In full control of costs thanks to monthly rates.

  • Reliable: regular maintenance by qualified workshop specialists
  • Predictable: fixed monthly rates
  • Relax: depending on the scope of services there are no additional workshop costs for unexpected repairs, maintenance and wearing parts
  • Ideal conservation of value: use of Mercedes-Benz GenuineParts only
  • Convenient: access your personal Service Contract status in Mercedes me
    • Compact

      Compact. The maintenance contract.

      Offers the ability to plan and cost control.

      Mobilo

      Mobilität und schnelle Hilfe im Schadensfall durch unseren mobilen Service 24h

      Wartung

      Alle Wartungsarbeiten gemäß Mercedes-Benz Vorgabe inklusive Austausch von Teilen (Ölwechsel, Kombifilter ect.)

      Verschleiß

      -

      Reparaturen

      -

      Garantieverlängerung

      -

      Applies to new vehicles up to a maximum of 10 years and from 20,000 to 200,000 km; applies to used vehicles up to a maximum of 10 years and from 10,000 to 200,000 km. The services included in Mercedes-Benz ServiceCare Maintenance apply to the V-Class.
    • Compact Plus

      Compact Plus. The comprehensive maintenance contract.

      Ability to plan and control costs, for wear part replacements too.

      Mobilo

      Mobilität und schnelle Hilfe im Schadensfall durch unseren mobilen Service 24h

      Wartung

      Alle Wartungsarbeiten gemäß Mercedes-Benz Vorgabe inklusive Austausch von Teilen (Ölwechsel, Kombifilter ect.)

      Verschleiß

      Erneuerung von Verschleißteilen  mit Mercedes-Benz Original-Teilen

      Reparaturen

      -

      Garantieverlängerung

      -

      Applies to new vehicles up to a maximum of 10 years and from 20,000 to 200,000 km; applies to used vehicles up to a maximum of 10 years and from 10,000 to 200,000 km. The Compact Plus product is not available for the V-Class.
    • Excellent

      Excellent. Full Service contract.

      On the road without having to worry.

      Mobilo

      Mobilität und schnelle Hilfe im Schadensfall durch unseren mobilen Service 24h

      Wartung

      Alle Wartungsarbeiten gemäß Mercedes-Benz Vorgabe inklusive Austausch von Teilen (Ölwechsel, Kombifilter ect.)

      Verschleiß

      Erneuerung von Verschleißteilen mit Mercedes-Benz Original-Teilen

      Reparaturen

      Übernahme sämtlicher Reparaturen

      Garantieverlängerung

      Erweiterung der Neuwagengarantie von zwei auf bis zu zehn Jahre

      Applies to new vehicles from 1 to 6 years and between 10,000 and 200,000 km. The services included in Mercedes-Benz ServiceCare Maintenance apply to the V-Class. The maximum term is 7 years.
    • Advance

      Advance. The guarantee contract.

      Additional years of warranty cover for new and used vehicles.

      Mobilo

      -

      Wartung

      -

      Verschleiß

      -

      Reparaturen

      -

      Garantieverlängerung

      Erweiterung der Neuwagen-Garantie von zwei auf bis zu zehn Jahre

      The services included in Mercedes-Benz ServiceCare ExtendedWarranty apply to the V-Class. The maximum term is 5 years.

    Workshop services


    In the best hands.

    It's often small details that demonstrate outstanding service – for instance when your authorised Mercedes-Benz dealership saves time as part of maintenance or the team simply makes the annoying traces of everyday use disappear. Discover the best service for yourself and your Mercedes.

    Workshop services


    In the best hands.

    It's often small details that demonstrate outstanding service – for instance when your authorised Mercedes-Benz dealership saves time as part of maintenance or the team simply makes the annoying traces of everyday use disappear. Discover the best service for yourself and your Mercedes.

    Mercedes-Benz SmallRepair quickly and cost-efficiently makes the minor traces of everyday use disappear.

    SmallRepair

    The photo shows a smartly dressed man with a beard looking at his watch.

    ExpressService

    The photo shows a couple looking at Mercedes-Benz service offers.

    Digital Service Report

    A couple opening a Mercedes-Benz CLA parked at the side of the road in an urban environment.

    Pick-up/delivery service

    The photo shows a Mercedes workshop employee and a customer chatting at the vehicle.

    Used Vehicle Check

    Macro image of a Mercedes star on a vehicle, focussing on a customer and a workshop employee in the background.

    End-of-life Vehicle Return

    Warranties


    Gladly living up to our responsibilities.

    Warranties


    Gladly living up to our responsibilities.

    • New-vehicle warranty

      On the safe side from the outset.

      The photo shows a close-up of a woman at the wheel of a vehicle.

      On the safe side from the outset.

      1 September 2005 saw the introduction of a two-year, Europe-wide new-vehicle warranty for all Mercedes-Benz passenger cars.

      The contractual warranty undertaking is provided by the national sales organisation that sells you the vehicle. The warranty is valid from the day of vehicle delivery, or from the date of initial registration if this is earlier, and does not have a mileage limit. It supplements the statutory liability for material defects and gives you extra peace of mind for the first two years.

      The Mercedes-Benz new-vehicle warranty is valid in the European Union member states, Iceland, Liechtenstein, Norway and Switzerland.

    • Used-vehicle warranty

      The seal of quality for used vehicles

      The photo shows an older E-Class and a man sitting in front of it.

      The seal of quality for used vehicles

      If you purchase a used vehicle from us, the vehicle has not only been overhauled by specialists, in most cases it also includes a Mercedes-Benz European guarantee with a minimum term of twelve months.

      It also maintains your mobility in the event of a breakdown, wherever you happen to be in western Europe. We will repair your car without you paying a single penny for labour costs and – up to a mileage of 100,000 km – for materials. We will also refund labour costs in full for vehicles with a higher mileage.

      If the car that has caught your eye - whether it has the Mercedes star or not - does not come with the Mercedes-Benz European warranty, why not simply ask your dealer.

    Maintenance


    For safety, reliability and preservation of value.

    Mercedes-Benz maintenance has been precisely geared towards your Mercedes – with a comprehensive range of service and care products to enable demand-based services. After all, as its manufacturer, we know your vehicle best.

    Maintenance


    For safety, reliability and preservation of value.

    Mercedes-Benz maintenance has been precisely geared towards your Mercedes – with a comprehensive range of service and care products to enable demand-based services. After all, as its manufacturer, we know your vehicle best.

    Your benefits at a glance:

    Mercedes-Benz maintenance is perfect down to the last detail – not just almost perfect. Because almost will take you nowhere.
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    Your benefits at a glance:

    • Professionally trained Service staff
    • First-class maintenance using special tools
    • Demand-based service scope according to the mileage and usage conditions of the vehicle
    • Free Mobilo mobility solution renewal after each service – for up to 30 years
    • Vehicle Service Dashboard

      Your service status – in control on a day-to-day basis.

      The Mercedes-Benz Vehicle Service Dashboard illustrates your vehicle's service status on a day-to-day basis.

      Your service status – in control on a day-to-day basis.

      Mercedes me provides day-to-day information about the status and terms of all service and maintenance topics, such as

      • Time of the next Service Check
      • Term of the Mobilo mobility solution
      • Due date of the next main inspection

      Sign up to Mercedes me now to view your service status.

    • Maintenance scopes

      Maintenance can be this convenient.

      Regular maintenance at authorised Mercedes-Benz dealerships guarantees that the vehicle is always safe.
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      Maintenance can be this convenient.

      Maintenance is available from Mercedes-Benz Service in two different packages: Service A and Service B, performed alternately. You don't even need to think about the regular service dates yourself: the standard service interval indicator in your Mercedes reminds you automatically of any upcoming maintenance. An additional plus: potential wear or damage can be identified in due time to consequently prevent more extensive repair work.